Welcome to Shopsevens.com

Customer Service

Standard terms & Conditions for sale of goods

1. Definitions

In this document the following words shall have the following meanings:
1.1 "Buyer" means the organisation or person who buys Goods from the Seller;
1.2 "Goods" means the articles to be supplied to the Buyer by the Seller;
1.3 "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of 
      intellectual property wherever in the world enforceable;
1.4 "Seller" means Cliff Premiums Ltd. or any of its subsidiaries.

 

2. General

2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and
      conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any
      standard or printed terms tendered by the Buyer.
2.2 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless
      agreed in writing by the Seller.
2.3 The Contract may only be cancelled by the Buyer with the written consent of the Seller. The Buyer shall be responsible for payment in full of all 
      losses (including loss of profit), costs, damages, charges and expenses incurred (directly or indirectly) by the Seller as a result of such  
      cancellation.

 

3. Price And Payment

3.1 The price is exclusive of customs duties, value added, purchase or any other applicable taxes or costs. Carriage shall be paid for by the Buyer.
3.2 Payment shall only be deemed received by the Seller from the Buyer upon receipt by the Seller of cleared funds net of any bank charges.
      Payment shall be made in full without any deduction, set off or abatement on any grounds.

 

4. Delivery

4.1 Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the
      Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
4.2 The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract.
4.3 The Seller may deliver the Goods in instalments in any sequence. Deliveries of further instalments and performance of further sections may be
      withheld until the Goods comprised in earlier instalments and / or sections have been paid for in full. Default by the Seller, howsoever caused, in
      respect of one or more instalments shall not entitle the Buyer to terminate the Contract as a whole.
4.4 If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such
      times as delivery may be effected and the Buyer shall be liable for any expense associated with such storage. In addition delivery of the Goods
      shall be deemed to have taken place and the Buyer is responsible for insurance when the Goods are storage.
4.5 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of Goods into the country of destination
      and for the payment of duties or taxes on them.

 

5. Risk

5.1 Risk in the Goods shall pass to the Buyer at the moment the Goods are dispatched from the Seller`s premises. Where the Buyer chooses to
      collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.
5.2 The Buyer shall be responsible for the insurance of the Goods from the time that the goods are ready for delivery as notified by the Company to 
      the Buyer. Failure to do so shall be at the risk of the Buyer and the Seller shall take no responsibility for loss or damage.
5.3 The Seller shall make suitable arrangements for the carriage of the Goods. Goods will be packed so as to adequately protect against damage in
      normal conditions of transit of usual duration. Where, at the Buyer’s request, Goods are forwarded by any means involving a higher carriage
      charge than would be incurred by the Seller’s usual means of carriage, the additional cost shall be paid by the Buyer in addition to and at the
      same time as the price.

 

6. Title

Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

 

7. Warranty

7.1 The Buyer is relying on its own skill and judgment in relation to the Work irrespective of any knowledge of the Seller or its servants, agents or
      employees or as to the purpose for which the Work is supplied or its suitability.
7.2 Subject to Clauses 10.1 and 10.3 the Seller warrants that all Goods shall upon delivery be of satisfactory quality and be reasonably fit for any
      purpose for which they are commonly supplied and that all Services shall be carried out with reasonable skill and care.
7.3 The warranty given in Clause 10.2 will not apply:
       7.3.1 where the defect complained of arises from any drawing, design,specification or IPR supplied by the Buyer or arises from fair wear and
                tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing or whether
                relating without limit to the fabrication (including, without limit, the quality or performance of fabrics), operation, use or maintenance of the
                Goods, or misuse or alteration or repair of the Goods without the Seller’s approval;
      7.3.2 if the Seller or its agents is not permitted to safely inspect the Goods;
      7.3.3 to any parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any
               warranty or guarantee is given by.

Shipping Policy

Turnaround  - All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers  - we use the following carriers to deliver our orders:
•  UPS
•  FedEx
•  DHL
•  Hong Kong Post

Order Tracking -  If a tracking label is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using  Hong Kong Post mail will not have tracking numbers.

Shipping Rates  - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will  be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders -  If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of  your order. You will not be charged any additional shipping and handling for the second shipment.

Returns & Replacements

When you place an order, you will receive an e-mail confirming receipt of that order. The order will then pass straight to our dispatch center. Cancellations are not possible and refunds / returns will be processed accordingly.
If for any reason you want to return your purchase, you can, so long as the garment is unworn and has not been personalised with a name, initials or number, and you do so within 30 days of delivery. We will refund you the full purchase price of the garment(s). All garments must be returned unworn, in a 100% re-saleable condition and in their original packaging, complete with any tags or labels.
Returns are free of charge. Please return goods to us using seller with a trackable shipping service. Please ensure that you return your items in the original packaging and include a trackable shipping label; this will ensure we are able to process your return as quickly as possible. 
Unfortunately we cannot be held responsible if your returned item(s) are lost in transit without a trackable shipping method. We will need to be sent a scanned / hard label copy in order to process a refund should the item go missing.
Please ensure that bags / envelopes only are used for returning items, please do not return items to us in boxes as this may result in the returned items being lost or delayed. If you require assistance in returning your purchases, please contact our Sales Team Team on sales@cliffpremiums.com

 

We aim to refund any unwanted (non-personalised) or faulty items within 10 working days from receipt of the returned garment. We will contact you via e-mail to confirm that the refund has been processed. 

Faulty Garments  - whether personalised or non-personalised, will be exchanged within 10 working days.

Replacement Garments  - perhaps you ordered the wrong size and need another one. Please place a new order on our website and return the unwanted item to us using a trackable shipping service.

Personalised Items -  i.e. the item is embellished / printed with your name, initials or number. We do not accept returns of personalised items, unless the items is faulty. Please see below regards returning faulty goods.

 

If you would like to discuss your return please contact our Sales Team, either by phone +852 2148 4881, or by sending an email to sales@cliffpremiums.com. Please note that personalised items will only be accepted following authorisation from our Sales Team.
If you believe that an item is faulty or you have received the wrong item, please contact our Sales Team, either by phone +852 2148 4881, or by sending an email to sales@cliffpremiums.com and return it to us using a trackable shipping method, making sure you enclose the shipping label.

 

Faulty Goods - we will inspect the item, and at our discretion either repair or otherwise rectify, send a new replacement or refund the cost of the item. Under certain circumstances, we may be able to send a new replacement item in advance of receipt of the faulty garment. In this instance we will ask you to return the faulty garment to us within 14 days of receiving the replacement. We will bear any necessary costs incurred in replacing or repairing any goods that are faulty, including the costs of returning the goods to us providing you use a trackable shipping method, as well as the cost of dispatching replacement goods.
This does not affect your statutory rights.